Last updated: 19 July 2026
This policy explains how orders placed through Jeta Boutique are processed and delivered.
Seller and contact details
Jeta Boutique
Erythraias 14, Vyronas, Attica, 16231, Greece
Telephone: +30 211 426 7745 / +30 694 656 0098
Email: info@jetaboutique.gr
Delivery destinations and methods
The delivery destinations and shipping methods currently available for an order are displayed at checkout. Availability may depend on the destination, parcel size and selected products. Where offered, delivery may include standard courier services and BOX NOW.
Shipping charges
The exact shipping charge, including any free-shipping option for which the order qualifies, is shown before the customer submits the order. The amount displayed in the checkout and order confirmation applies to that order. For deliveries outside the European Union, the recipient may be responsible for import duties, taxes or customs charges imposed by the destination country.
Processing and delivery time
Orders are processed after order acceptance and successful payment or confirmation of another accepted payment method. We will deliver without undue delay. Unless a different period is expressly agreed with the customer, delivery will take place no later than 30 calendar days after conclusion of the contract, in accordance with applicable consumer law.
Any delivery estimate shown at checkout or communicated in the order confirmation is indicative unless expressly stated as guaranteed. Weekends, public holidays, remote destinations, adverse weather, carrier disruption and customs procedures may affect delivery time. We will inform the customer if we become aware of a material delay.
Delivery address and receipt
The customer is responsible for providing a complete and accurate delivery address and contact details. Please inspect the parcel upon receipt. If the packaging appears materially damaged, note this with the carrier where possible and contact us promptly.
Failed delivery, refusal or uncollected parcel
If delivery cannot be completed because of an incorrect address, repeated absence, refusal or failure to collect the parcel within the carrier’s deadline, the parcel may be returned to us. We will contact the customer regarding redelivery or refund. Reasonable direct costs actually incurred because of an unsuccessful delivery may be deducted only where permitted by law and after the customer has been informed.
Lost or delayed parcels
If an order has not arrived within the communicated estimate, contact info@jetaboutique.gr with the order number. We will investigate with the carrier. The risk of loss or damage remains with Jeta Boutique until the customer, or a third party designated by the customer other than the carrier, receives the goods.
Returns
Delivery information does not limit the statutory right of withdrawal or rights relating to defective goods. Full information is available in our Terms & Conditions – Returns & Cancellations.